Rhiana Letts
07949719081
Rhianaletts.01@gmail.com
I am currently in my final year studying English & Media at
Birmingham City University. I am hard – working, punctual and
dedicated to everything I do. I am open to various opportunities relating to
the media industry as I am willing to further broaden my skills and knowledge.
I have strong written and verbal communication skills, I can also work both in
a team and independently when needed.
I am particularly interested
in Media, specifically digital marketing, communications and PR. The subject
fascinates me, and it has a growing influence on my life as well as other peoples.
I enjoy building relationships with people and networking. I love opportunities
that allow me to be creative and develop my skills further. Besides Media,
sometimes I like to play sports especially football, athletics and basketball.
In enjoy being able to apply what I have learnt to my work.
Primark,
Customer assistant
March 2019 – Present
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Exceptional customer service
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Being tidy and organised –
keeping my section in the store presentable to entice customers
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Patience, initiative and
determination as the job comes with its challenges
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Flexibility – Being able to
do overtime due to the stores frequent business
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Money handling – working on the tills, doing cash & card
transactions, refunds & exchanges
City of Birmingham Rockets Basketball Club
Social media assistant
July 2018 – August 2018
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Social media and digital marketing
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Administration – making sure each players
& staff gets their equipment for the basketball events
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Research – to improve their social media
presence, by researching how this can be done.
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Application of prior knowledge to improve the
company’s social media presence which I have taken from my university studies
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Communication skills – Attending &
participating in meetings, producing emails which were broadcasted,
participating in a video used for social media
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Time-management and discipline – being
punctual each day and when attending event for each day to be productive.
Showsec
Steward
July 2018 – Present
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Customer service skills
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Dealing with customer requests and complaints
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Carrying out pre-event checks
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Ensuring customer safety by managing the size
of the crowds
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Monitoring crowds to ensure their safety
Clarks
Sales Assistant
June 2017 – August 2017
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Money handling – working on the tills, doing cash & card
transactions
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Handling and organizing stock – making sure the shoes were tidy, making
them easy to find when needed
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Working in various departments such as kids and women’s – having product
knowledge & product promotions in the different departments
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A qualified shoe fitter for women and kids. – I attended training and
was also shown in store how to fit children for school shoes
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Working in a fast-pace environment – during sale periods and busy store
hours, I had to move faster to satisfy each customer
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Great customer service.
Primark,
Customer assistant
December 2015 – August 2016
Fitzrovia
Youth in Action
Young
ambassador; customer assistant
October
2014 – January 2015
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Voluntary work –
working with a non-profit organization
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Running and organizing
an event (250 people attended) – a Christmas event aimed to bring the community
together
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Dealing with complaints
and special requests
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Birmingham City University | English & Media joint honors
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September 2016 - Present
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City and Islington Sixth Form Centre | A-levels
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Media Studies (B) English Literature & Language (B) Psychology
(B)
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September 2014 – August 2016
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Bacon’s College | GCSE’s,
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11 GCSE’s including Mathematics (B) and
English (B)
Lloyds Banking Group
Junior Scholars Programme (2014-2015)
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Learning and understanding the business behind the bank.
AQA accreditation for customer service (2014-2015)
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received as a recognition for all the work I did for Fitzrovia Youth in
Action
National Citizen
Service (2014)
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A programme that developed my confidence, had new experiences and gained
a lot of transferable skills i.e. teamwork, problem-solving, leadership.
References available on request.